Why should I buy from Jewelry Vortex.com?
Jewelry Vortex is a leading online jewelry manufacturer and distributor, setting the standard in its field. We offer a large selection of superb, unique products, cost effective prices and an outstanding customer service. We are confident that the high quality products and reliable online support will create a most pleasant shopping experience for you.
Do I need to be an experienced Web surfer in order to buy at Jewelry Vortex?
No, not at all. Jewelryvortex.com is an extremely user friendly website. We've created a very intuitive navigation experience, making it very easy to operate and understand. Our customer service team will support you along the buying process and provide you with all the help you need.
How do I know if your products are reasonably priced?
We pride ourselves on being able to offer high quality jewelry products at cost effective prices. Creating an immediate investment opportunity, due to our leadership in the market, our partnership relations and vast knowledge enables us to offer you a remarkable return on investment. Furthermore, we always encourage our customers to compare prices prior to the buying process.
What forms of payment do you accept?
Jewelry Vortex accepts all major credit cards i.e., Visa, MasterCard, Discover, American express, personal checks, and wire transfers. All forms of payment must be in US currency. Checks must be drawn out of a US bank. Checks and money orders must clear before we can ship your order. When you choose to pay by credit card, your credit card information will be encrypted during transmission to protect your privacy. To further protect our customers, Jewelry Vortex offers a safe-shopping guarantee. See our Secure Shopping Section for more details.
Is it safe to pay with credit cards online?
Complete security for customer transactions is a primary concern of ours. Your confidence in our products and services is meaningless unless you have full faith in our ability to secure all online credit card transactions. Jewelry Vortex conducts all payment transactions through digital authentication services and products, specifically designed for e-commerce. All information sent to us through our website is automatically encrypted for safe storage. We use SSL (Secure Socket Layers), the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation.
What do you do with my order and personal registration information?
Your privacy is our priority and we will not do anything to compromise your trust. It is our policy not to share or sell your information to any third party. Your billing information is used to ensure that the right person is charged for the merchandise ordered. Not only do we try to do everything we can to protect your privacy, but we also take the utmost care to safeguard our site and server so you do not have to worry when using your credit card at our online store.
Will my credit card be charged immediately when I buy?
No, Jewelry Vortex will never charge your credit card before we ship out your order. We will also avoid any charges for your merchandise or shipping until the item(s) are actually sent out to you.
How do I place an order with you?
You can shop at Jewelryvortex.com 24 hours a day, 7 days a week. As you peruse our site at your convenience, select the items that you might want to purchase by clicking "Add to Shopping Cart." Adding products to your cart does not mean that you are committed to pay for them yet. Only after you're done shopping, you'll use the order form to pick those items you really wish to purchase and complete the order.
Do I have to pay sales tax?
Jewelry Vortex is located in California so we are required to charge California residents 8.25% sales tax. There is no sales tax for orders originated outside the state of California. With regard to International orders, special taxes may apply.
I've placed an order. What next?
Congratulations! Shortly after you submit your order, you will receive an email confirmation of your purchase so you know we are processing your order. At that time we will let you know when you can expect the delivery based upon your shipping preference and merchandise availability.
Can I return merchandise I bought at Jewelry Vortex?
Yes, you can. It is important that our customers are fully satisfied with Jewelry Vortex products, but if for any reason you'd like to return our product, we'll make an exchange or issue a refund. To exchange or return by mail, simply complete the appropriate exchange or return information on the order form and enclose it in a secure box with the merchandise. Affix our return label on the outside and send the package back to us via insured mail. We do not accept C.O.D. deliveries. If it is an exchange, we will pay the shipping for your new item(s). For more detailed information, please see our return policy.
Should I use any particular browser to surf your site?
Our site is best viewed with Netscape Navigator version 4.0 and above, Microsoft Internet Explorer version 4.0 or above, or AOL version 4.0. Your browser must also be SSL compliant and have a 'secure mode'. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page. In addition, your browser should be able to accept 'cookies' so you may save partially completed orders. If you are using a browser other than those recommended, key functions such as online ordering may not work properly.
Can you ship overseas?
Jewelry Vortex will ship your package almost anywhere in the world through UPS. Rates and delivery times vary according to the country of destination, and you will be responsible for any customs or duties imposed. To preview shipping rates to your country; see our Shipping Policy.
What happens in case of mispricing?
Our primary goal at Jewelry Vortex is to always provide our customers with the most reliable service and offer the lowest prices. We strive to service a large selection of products to accommodate all of our valuable customers. Despite our best efforts, a small number of the items on our Web site may be mispriced due to our extensive inventory. In the event that there is a mispricing of an item, we will contact you immediately for instructions before shipping or your order.
1. In the case that we priced the item too high, we will issue a refund for the difference from the original price with no delay.
2. If the item was priced lower than the actual cost, possibly due to fluctuating cost of precious metals and stones, or in the rare case of mistyping, we will offer a 20% discount off the correct price for that item.
Jewelry Vortex is dedicated to bringing you the best value for all your quality jewelry and watch purchases. We will always make it a priority to provide satisfactory service to all our customers, and rest assured, we verify prices and condition of all our items as part of our shipping procedures.
What information do I need to supply on the order form?
Just like ordering from a traditional catalog, we need the following information:
- Your complete name (First and Last)
- The street address to which the order is shipped
- The city, state and/or country to which the order is shipped
- Your zip code, if applicable
- Your phone number
- Your email address
- The quantity of items selected
- The preferred method of delivery
- A valid method of payment
Which delivery service does Jewelry Vortex use?
All orders are shipped through UPS and are fully insured.
What if I don't want to order through the Internet?
You can always order by phone between 9-6pm (PST) by calling our toll free number 1-866- 808-0404 (outside Los Angeles) or 323-939-5745 in Los Angeles area and speak to a live customer service agent.
How do I change my order?
If you change your mind about an order you have already placed with us, please call our Customer Service Department as soon as possible with the order number and changes so we can modify your order. However, if we have already shipped your order, you can refuse the delivery of your order from UPS at no cost to you. In addition, any open packages will be subject to our return policy.
What is Jewelry Vortex's Privacy Policy?
All personal information you provide us is guarded with strictest confidentiality and discretion.
Please read our Privacy policy section for complete details.
What happens if a stone becomes dislodged? Do you repair for a fee?
We understand that stones may become loose or fall out over time due to daily wear. In the unlikely event that this may occur, Jewelry Vortex will repair/reset our products for you free of charge. Furthermore, if you wish to have your pieces cleaned to preserve integrity, send it back to us and we will clean your jewelry at no additional cost. You will only be responsible for the shipping charges.
|
