Return & Exchange Policy

30 Day Guarantee

We pride ourselves here at Jewelry Vortex on offering our customers the highest quality merchandise and we are confident that upon receipt of your merchandise you will find that it will surpass your expectations. Your satisfaction is the cornerstone of our business. Therefore, if you are not completely satisfied and delighted with your purchase you may simply exchange or return the unused item in its original condition for a full refund (minus shipping & handling or other charges) within 30 days of purchase. Custom made jewelry is not included in the 30 day return policy.

Return Instructions:

1) Pack your merchandise with the original packing materials, including completed return form, packing slip, and the product certificate if appropriate in a cardboard shipping box. If you don't have the original invoice, make sure to include your full name, address, order number, and reason for return or exchange.

2) Mail the package to:
JV
606 S Hill St Ste 210
Los Angeles CA 90014
Phone: 213-683-1137
Fax: 213-629-1323

3) Send the package by registered mail, as this is the safest way to ship high-value items. Please insure the package for the full value of the invoice plus shipping charges using the delivery courier of your choice. Jewelry Vortex is not responsible for lost or damaged items while shipping.

If the value of the item(s) you're returning is:

Less than $500: You can mail the item(s) via any courier. Be sure to ship your item(s) fully insured, and request a return receipt to ensure that your shipment is tracked.

More than $500: FedEx and UPS will not insure it, so mail your package via US Postal Service. Also, request a return receipt to ensure that your shipment is tracked.

Please do not write Jewelry Vortex, jewelry or other luxury-related words on the package as this may invite possible theft of the package during transit.

Returns are subject to following conditions:

  • The item(s) must be returned within thirty (30) days following the shipment date of the order from Jewelry Vortex.
  • Each item must be returned in the same condition as it was sent, unworn and undamaged. The original Jewelry Vortex security tag must still be on the item in order for refunds to be processed. Damaged goods due to client negligence will not be accepted for refund.
  • Custom Work, Special orders or personalized, engraved items cannot be refunded unless there is an error on behalf of Jewelry Vortex .
  • All requests will be processed after our laboratory inspects and verifies the conditions of the item.
  • Shipping, handling and insurance costs will only be refunded if Jewelry Vortex is liable for the error.
  • If an item ordered with free shipping is returned only the actual shipping charge will be deducted from the order.
  • For rush delivery, shipping fees will not be refunded under any circumstances.
  • We do not take returns for the engraved items.

Again, please make every attempt to return your items as instructed with all its original materials. If you have any questions, contact our customer service department.

If you receive a damaged or incorrect items, please contact Customer Service Representative as soon as possible at 1-866-808-0404.

If you have any further questions or inquiries, please do not hesitate to contact us toll free at 1-866-808-0404 or email us at info@jewelryvortex.com